Our agency stands out because of our dedication to meeting your loved one's unique needs. We take whatever steps are necessary to ensure your relative feels secure and well cared for. Bilingual In-Home Confidence in Quality Care You rest assured that your loved ones are getting the best of our individualized, compassionate and professional personal and home care. Serving Native and Foreign Born Participants are native-born and foreign-born seniors and persons with disabilities. Workers are assigned to be a good match to your culture and language ensuring ease of communication with your caregiver. We Speak Your Language Our diverse staff, educated about and sensitive to multiple cultures, is able to provide exceptional home based services in over 40 languages. Interpreters for care plan related services are provided free of charge.

Types of In Home Care as Definitioned by MO Department of Health & Seniors Services

Home Health

Major Payer:

  • Medicare

Services Offered:

  • Skilled Nursing
  • Physical Therapy
  • Occupational Therapy
  • Speech Therapy
  • Medical Social Services (social worker)
  • Home Health Aide – personal care (bathing, dressing, hair & nail care). Not homemaker/ companion care.

Consumer Needs:

  • Short-term (usually several weeks to months)
  • Acute needs (exacerbation of illness)
  • Medicare Patient is homebound (for duration of care)
  • Services ordered by Physician
  • Part-time or Intermittent basis (visits may last 1-2 hours, could be several times a week)

Agency Criteria:

  • Provides two or more of the 6 services listed above.
  • One service must be skilled nursing.
  • Visits must be on inter- mitten basis (several times a week 1-2 hours)
  • Follows federal & state regulations.
  • Requires a state home health license.
  • Most likely also Medicare Certified.

Oversight:

MO Dept. of Health & Senior Services/Bureau of Home Care and rehabilitative standards is responsible for licensure and oversight.

Telephone for Questions:

Call 573/751-6336
or visit http:/www.health.mo.gov.

To Voice a Complaint:

Call 800/392-0210

In-Home Care

Major Payer:

  • Medicaid

Services Offered:

  • Homemaker Chore Services (cleaning, cooking, laundry).
  • Personal Care Assistance (bathing & grooming)
  • Respite Care (caregiver relief)
  • Advanced Personal Care (assist with activities of daily living when assistance requires devices and procedures related to altered body functions).
  • Authorized Nurse Visits (i.e. RN fill medicine box).
  • Adult Day Care
  • Consumer Directed Services (Independent Living Waiver – specialized medical equipment, supplies, environmental accessibility adaptations).

Consumer Needs:

  • Long-Term (usually months to years).
  • Chronic Needs (assistance needed to stay in the home) (help with activities of daily living).
  • Services ordered by Physician

Agency Criteria:

  • Provides home & community based services to elderly & disabled who meet Nursing Home Level of Care & are eligible for Medicaid.
  • Follows state regulations.
  • Requires a contract with the state.

To Request services

DSDS Call Center at 866/835-3505

To Report Abuse/Neglect

Call 800/392-0210

To Request a Care Plan or Provider Change

Call 573/52-8527

Oversight:

MO Medicaid Audit & Compliance 573/751-3399

Private Duty/Private Pay

Major Payer:

  • Private fund/insurance

Services Offered:

  • Provides only 1 Service (could be nursing or aide services for personal care).
  • Provides care in Shifts (4 plus hours at a time, may offer both nursing & personal care in shifts).
  • Provides Staffing (supplies nurses to hospitals, etc.)

Consumer Needs:

  • No limit on amount or duration of time in the home (determined by the patient and/or family).
  • No criteria needed to obtain care (determined by patient and/or family needs).
  • No Physician order needed for aide giving personal care, respite or companion care.

Agency Criteria:

  • NO License issued in MO for this type of company.
  • Examples of care that does not meet the MO requirement for licensure: 1) Company only provides 1 service; 2) Company does supply nurse & aide (2 services), but they do shift work of 4 plus hours; 3) Company provides 2 or more services (personal care, chore services & respite care, but only one service (aide) from the “Home Health” list).

To Request services

DSDS Call Center at 866/835-3505

To Report Abuse/Neglect

Call 800/392-0210

To Report Fraud contact MO Attorney General Office Hotline

Call 800/392-8222

Oversight:

No government oversight. If company provides nusing, register complaint with MO State Board of Nursing at http://pr.mo.gov/.

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